Privacy policy

Who Are We?

iCluster Technologies is committed to safeguarding the security of your personal data and respecting the privacy of users (“you” or “your”) accessing our website, including the iCluster website and related applications (collectively, the “Platform”).

What is this privacy notice for?

We may handle your personal data in connection with your use of the Platform. This privacy notice (together with our Terms and Conditions) sets out our collection and sharing practices, the uses of personal data, the ways we protect it in accordance with data protection laws, and your privacy rights. Please read it carefully.

This Statement applies to Personal Data processed by us when you:

– Visit this website (www.iclusters.in) and/or any other iCluster website(s) owned or operated by us that reference or link to this Statement (collectively, “Website”).

– Use, download, or access any of our various internet-based offerings, including mobile platforms, software, or applications (collectively, “Services”).

– Visit iCluster’s branded social media sites.

– Receive communications from us, including emails, phone calls, or other electronic messages.

Data we collect

We collect some information directly from you (e.g., via forms you complete or Services you access). This generally includes:

– Name, contact details, email ID, IMEI, and device details.
– Your communications with our personnel.
– Content you post on our social media sites.
– Information you provide on the Website, such as online questionnaires or feedback forms.
– Information you provide when you subscribe to SMS services.
– Information you provide when you create your account, including login credentials and preferences for the Services.

Other information is received indirectly via your use of the Services (e.g., observing your actions on the Website or providing you with account access). This may include usage data like IP addresses, device details, browser types, and other anonymous statistical data.

Use of Personal Data

We use your Personal Data when: it is necessary to perform our obligations or exercise our contractual rights; we have a legitimate business interest; it is necessary to comply with applicable laws; or we have your consent.

Common uses include:

• Administering our Website and providing Services.

• User registration and account management.

• Responding to support requests and queries.

• Ensuring compliance, security, and functionality of the Website and Services.

• Improving the Website and Services.

• Sending marketing communications, with your consent.

• Processing payments if you provide financial information.

• Complying with legal obligations.

Disclosure of Your Information

We may share Personal Data with:

• Contracted service providers as necessary to provide the Services.

• Your employer, if you use a corporate email for registration.

• As part of a merger or acquisition.

• For data analytics or public forums.

• With friends or acquaintances if you share information publicly.

Using Your Data in Accordance with Data Protection Law

We rely on conditions like consent, legitimate interests, legal obligations, and substantial public interest to process your data.

Retention Period

We retain personal data as long as necessary for the processing purpose, legal requirements, or business needs.

Location of Processing

We are solely located in India and process Personal Data within India.

Minors

Our Services are intended for business clients and not directed at minors under 18 years of age.

How We May Contact You

We may contact you for service communications, marketing (with your consent), customer feedback, and to respond to queries or complaints.

Rights and Obligations with Respect to Your Data

You have rights under data protection laws, including the right to